KROC · Rochester, New York
Greater Rochester International Airport
KROCMay 1, 2026 · KROC-0426
Operational Summary
- U.S. Customs Service
- Yes
- User Fee
- Unknown
- Office Hours
- Mon-Fri07:00-21:00
- Sat-Sun11:00-21:00
Eastern Time
- Service Hours
- Mon-Fri07:30-20:00
- Sat-Sun11:30-20:00
Eastern Time
- Parking
- AvFlight
- Permission to Land
- Required
Parking and Inspection
Where to Park
AvFlight
Operators (FBOs): Avflight or USAirports. Any regulated waste or garbage present on the aircraft will be collected by the FBO from the aircraft crew. crew will taxi the aircraft to the selected FBO to await their departure from the airport facility. Direct departure from the GAF is not permitted. All passengers must return to respective FBO after
Operators (FBOs): Avflight or USAirports. Any regulated waste or garbage present on the aircraft will be collected by the FBO from the aircraft crew. crew will taxi the aircraft to the selected FBO to await their departure from the airport facility. Direct departure from the GAF is not permitted. All passengers must return to respective FBO after
Inspection Process
- Prior to arrival, the pilot or flight service representative must select one of the two designated Fixed-Base Operators (FBOs): Avflight or USAirports.
- All crew members and passengers must remain on board the aircraft. They are to await the arrival of CBP personnel, who will meet the aircraft to commence the inspection process.
- All crew members and passengers, along with their accompanying baggage, will be escorted by CBP personnel into the CBP facility for formal processing and inspection.
- Any regulated waste or garbage present on the aircraft will be collected by the FBO from the aircraft crew.
- Upon the conclusion of the CBP inspection and processing, all crew members and passengers, accompanied by their baggage, will be escorted back to the aircraft. They will then reboard the aircraft. The crew will taxi the aircraft to the selected FBO to await their departure from the airport facility.
- Direct departure from the GAF is not permitted. All passengers must return to respective FBO after processing.
Procedures
Permission to Land
Pilots must secure permission to land by contacting CBP two hours prior to departure from the foreign port or place. Permission to land is granted with a tolerance of (+/-) 30 minutes. If your ETA deviates outside those parameters, Previously granted permission(s) are invalid and you must contact CBP to re-secure permission to land. 200 East Airport Road, Rochester NY 14624
Appointment
Unknown- Requests for weekend arrivals, to include holidays that are observed on Monday, must be received by 1630 on the preceding Friday. Requests for holiday arrivals not occurring or observed on weekends or Mondays i.e. Thanksgiving must be received by 1630hrs on the day prior to the holiday.
- USAirports: Radio: 122.85; 1295 Scottsville Rd. Greater Rochester International Airport Rochester, NY 14624; Telephone: 585-527-6835; Fax: 585-527-6837; Email: customerservice@usairports.com
- Avflight: Radio: 122.775; 1205 Scottsville Road Rochester, NY 14624; Telephone: 585-235-9040; Fax: 585-235-5816; Email: csrrochester@avflight.com NOTE: For further detailed information regarding national GA processing standards and procedures, please refer to the CBP Private Aircraft Arrival Information Document or contact GAsupport@cbp.dhs.gov April 28, 2026 Publication Number KROC-0426
Departure
- Inspection services for the entrance/ arrival of aircraft at Frederick Douglass- Greater Rochester International Airport are available Monday-Friday 0730-2000 and Saturday-Sunday 1130-2000 in accordance with the port’s permission to land procedures. Commercial aircraft operators departing the U.S. must obtain an outbound clearance by contacting CBP directly.
- Requests for weekend arrivals, to include holidays that are observed on Monday, must be received by 1630 on the preceding Friday. Requests for holiday arrivals not occurring or observed on weekends or Mondays i.e. Thanksgiving must be received by 1630hrs on the day prior to the holiday.
- USAirports: Radio: 122.85; 1295 Scottsville Rd. Greater Rochester International Airport Rochester, NY 14624; Telephone: 585-527-6835; Fax: 585-527-6837; Email: customerservice@usairports.com
- Avflight: Radio: 122.775; 1205 Scottsville Road Rochester, NY 14624; Telephone: 585-235-9040; Fax: 585-235-5816; Email: csrrochester@avflight.com NOTE: For further detailed information regarding national GA processing standards and procedures, please refer to the CBP Private Aircraft Arrival Information Document or contact GAsupport@cbp.dhs.gov April 28, 2026 Publication Number KROC-0426 Pilots must secure permission to land by contacting CBP two hours prior to departure from the foreign port or place. Permission to land is granted with a tolerance of (+/-) 30 minutes. If your ETA deviates outside those parameters, Previously granted permission(s) are invalid and you must contact CBP to re-secure permission to land. 200 East Airport Road, Rochester NY 14624
Operator Highlights
- Prior to arrival, the pilot or flight service representative must select one of the two designated Fixed-Base
- All crew members and passengers must remain on board the aircraft. They are to await the arrival of CBP
- Direct departure from the GAF is not permitted. All passengers must return to respective FBO after
- Requests for weekend arrivals, to include holidays that are observed on Monday, must be received by
- Mondays i.e. Thanksgiving must be received by 1630hrs on the day prior to the holiday.
Contacts and Location
Customs Location Map
Related Resources for KROC
Hours and Availability
Office Hours
- Mon-Fri07:00-21:00
- Sat-Sun11:00-21:00
Eastern Time
Source Wording
Monday-Friday 0700-2100 Saturday-Sunday 1100-2100 Eastern Time (ET)
Service Hours
- Mon-Fri07:30-20:00
- Sat-Sun11:30-20:00
Eastern Time
Source Wording
Inspection services for the entrance/ arrival of aircraft at Frederick Douglass- Greater Rochester International Airport are available Monday-Friday 0730-2000 and Saturday-Sunday 1130-2000 in accordance with the port’s permission to land procedures. Commercial aircraft operators departing the U.S. must obtain an outbound clearance by contacting CBP directly.
Availability
Requests for weekend arrivals, to include holidays that are observed on Monday, must be received by Mondays i.e. Thanksgiving must be received by 1630hrs on the day prior to the holiday.
- Requests for weekend arrivals, to include holidays that are observed on Monday, must be received by
- 1630 on the preceding Friday. Requests for holiday arrivals not occurring or observed on weekends or
- Mondays i.e. Thanksgiving must be received by 1630hrs on the day prior to the holiday.
Remarks
- Requests for weekend arrivals, to include holidays that are observed on Monday, must be received by 1630 on the preceding Friday. Requests for holiday arrivals not occurring or observed on weekends or Mondays i.e. Thanksgiving must be received by 1630hrs on the day prior to the holiday.
- USAirports: Radio: 122.85; 1295 Scottsville Rd. Greater Rochester International Airport Rochester, NY 14624; Telephone: 585-527-6835; Fax: 585-527-6837; Email: customerservice@usairports.com
- Avflight: Radio: 122.775; 1205 Scottsville Road Rochester, NY 14624; Telephone: 585-235-9040; Fax: 585-235-5816; Email: csrrochester@avflight.com NOTE: For further detailed information regarding national GA processing standards and procedures, please refer to the CBP Private Aircraft Arrival Information Document or contact GAsupport@cbp.dhs.gov April 28, 2026 Publication Number KROC-0426
Detected Topics
- Holiday Restrictions
- FBO Coordination
- Usda Waste
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Original Content
Frederick Douglass-Greater Rochester International Airport General Aviation Airport Fact Sheet Frederick Douglass-Greater Rochester International Airport (KROC) Regular Office Hours Monday-Friday 0700-2100 Saturday-Sunday 1100-2100 Eastern Time (ET) Contact Information (585) 529-4417 CBP Rochester Port Office (800) 973-2867 SECTOR Communications toll free (407) 975-1740 SECTOR Communications commercial KROC_GAP@cbp.dhs.gov Hours of Service for Entrance and Clearance Inspection services for the entrance/ arrival of aircraft at Frederick Douglass- Greater Rochester International Airport are available Monday-Friday 0730-2000 and Saturday-Sunday 1130-2000 in accordance with the port’s permission to land procedures. Commercial aircraft operators departing the U.S. must obtain an outbound clearance by contacting CBP directly. Permission to Land Procedures Pilots must secure permission to land by contacting CBP two hours prior to departure from the foreign port or place. Permission to land is granted with a tolerance of (+/-) 30 minutes. If your ETA deviates outside those parameters, Previously granted permission(s) are invalid and you must contact CBP to re-secure permission to land. 200 East Airport Road, Rochester NY 14624 Inspection Process • Prior to arrival, the pilot or flight service representative must select one of the two designated Fixed-Base Operators (FBOs): Avflight or USAirports. • All crew members and passengers must remain on board the aircraft. They are to await the arrival of CBP personnel, who will meet the aircraft to commence the inspection process. • All crew members and passengers, along with their accompanying baggage, will be escorted by CBP personnel into the CBP facility for formal processing and inspection. • Any regulated waste or garbage present on the aircraft will be collected by the FBO from the aircraft crew. • Upon the conclusion of the CBP inspection and processing, all crew members and passengers, accompanied by their baggage, will be escorted back to the aircraft. They will then reboard the aircraft. The crew will taxi the aircraft to the selected FBO to await their departure from the airport facility. • Direct departure from the GAF is not permitted. All passengers must return to respective FBO after processing. Special Procedures/Miscellaneous • Requests for weekend arrivals, to include holidays that are observed on Monday, must be received by 1630 on the preceding Friday. Requests for holiday arrivals not occurring or observed on weekends or Mondays i.e. Thanksgiving must be received by 1630hrs on the day prior to the holiday. • USAirports: Radio: 122.85; 1295 Scottsville Rd. Greater Rochester International Airport Rochester, NY 14624; Telephone: 585-527-6835; Fax: 585-527-6837; Email: customerservice@usairports.com • Avflight: Radio: 122.775; 1205 Scottsville Road Rochester, NY 14624; Telephone: 585-235-9040; Fax: 585-235-5816; Email: csrrochester@avflight.com NOTE: For further detailed information regarding national GA processing standards and procedures, please refer to the CBP Private Aircraft Arrival Information Document or contact GAsupport@cbp.dhs.gov April 28, 2026 Publication Number KROC-0426