Greater Rochester International Airport

Frederick Douglass-Greater Rochester International Airport
General Aviation Airport Fact Sheet 
Frederick Douglass-Greater Rochester International Airport (KROC) 
Regular Office Hours 
Monday-Friday 0700-2100
Saturday-Sunday 1100-2100
Eastern Time (ET)
 
 
 
  
 
 
 
 
Contact Information 
(585) 529-4417   CBP Rochester Port Office
(800) 973-2867   SECTOR Communications toll free
(407) 975-1740   SECTOR Communications commercial
KROC_GAP@cbp.dhs.gov
Hours of Service for Entrance 
and Clearance 
Inspection services for the entrance/
arrival of aircraft at Frederick Douglass-
Greater Rochester International Airport  
are available Monday-Friday 0730-2000 
and Saturday-Sunday 1130-2000 in 
accordance with the port’s permission to 
land procedures.  
Commercial aircraft operators departing 
the U.S. must obtain an outbound 
clearance by contacting CBP directly. 
Permission to Land Procedures 
Pilots must secure permission to land by contacting CBP 
two hours prior to departure from the foreign port or 
place.  
Permission to land is granted with a tolerance of 
(+/-) 30 minutes.  If your ETA deviates outside 
those parameters, Previously granted permission(s) 
are invalid and you must contact CBP to re-secure 
permission to land. 
200 East Airport Road, Rochester NY 14624
Inspection Process 
• Prior to arrival, the pilot or flight service representative must select one of the two designated Fixed-Base 
Operators (FBOs): Avflight or USAirports.
• All crew members and passengers must remain on board the aircraft. They are to await the arrival of CBP 
personnel, who will meet the aircraft to commence the inspection process.
• All crew members and passengers, along with their accompanying baggage, will be escorted by CBP 
personnel into the CBP facility for formal processing and inspection.
• Any regulated waste or garbage present on the aircraft will be collected by the FBO from the aircraft crew.
• Upon the conclusion of the CBP inspection and processing, all crew members and passengers, 
accompanied by their baggage, will be escorted back to the aircraft. They will then reboard the aircraft. The 
crew will taxi the aircraft to the selected FBO to await their departure from the airport facility.
• Direct departure from the GAF is not permitted. All passengers must return to respective FBO after 
processing.
Special Procedures/Miscellaneous 
• Requests for weekend arrivals, to include holidays that are observed on Monday, must be received by 
1630 on the preceding Friday. Requests for holiday arrivals not occurring or observed on weekends or 
Mondays i.e. Thanksgiving must be received by 1630hrs on the day prior to the holiday.
• USAirports: Radio: 122.85; 1295 Scottsville Rd. Greater Rochester International Airport Rochester, NY 
14624; Telephone: 585-527-6835; Fax: 585-527-6837; Email: customerservice@usairports.com
• Avflight: Radio: 122.775; 1205 Scottsville Road Rochester, NY 14624; Telephone: 585-235-9040; Fax:
585-235-5816; Email: csrrochester@avflight.com
NOTE: For further detailed information regarding national GA processing standards and procedures, 
please refer to the CBP Private Aircraft Arrival Information Document or contact GAsupport@cbp.dhs.gov 
April 28, 2026 Publication Number KROC-0426